Frequently Asked Questions you asked, we answered

Where can I find current Instructions for Use?

Visit our Use and Care page to access our products most current instructions for use (IFU) documents.

Where can I get sterilization-cleaning instructions?

The following PDF documents contain information on packaging and sterilizing our instruments and diamond knives.

Packaging and Sterilizing Diamond Knives

How long will it take to repair my scalpel?

The turn-around time for repairs can vary depending on factors such as extent of damage and type of blade. In many cases, we can ship a scalpel back to you the day after we receive it. However, our diamond department will contact customers to discuss the extent of damage, cost of repair and delivery time.

How can identify my Mastel instrument?

All Mastel instruments are engraved with identification information in the form of an Order Number/SKU or Serial Number. Follow this link for more information, or refer to example bellow:

Where can I find information on diamond and other instrument repairs?

Our Services page contains detailed information on our servicing process including information on:

Instruments we repair
Shipping tips and instructions
An Electronic Repair Request Form
And how we contact customers

For more details on Diamond Scalpel/Knife Repairs Click Here or on the Diamond Repairs heading on the services page.

Does Mastel have service programs?

Mastel offers an Annual Maintenance Program for enrolled scalpels.

20% off Diamond Blade Cleaning Kits and Enrolled Scalpel repairs.

Download Enrollment Form

Does Mastel have a DUNS # ?

Yes.

Mastel’s Duns Number is DUNS # 789897865.

We are also CE-Listed and FDA Registered.

What Certifications and Licenses does Mastel have?

Mastel is CE listed and FDA registered.

Certifications:

ISO 13485 : 2016 (MDSAP)

Licenses:

Health Canada

What Product Warranties does Mastel offer?

Mastel offers materials and workmanship warranties in the following categories. Visit our Product Warranties page for more information.

1) HAND HELD INSTRUMENTS
2) DIAMOND SCALPELS
3) OTHER INSTRUMENTS
4) SERVICE

The following warranty is null and void if our products are serviced by any company other than Mastel Inc.

CREDIT POLICY

IN CONSIDERATION OF MASTEL PRECISION MAINTAINING A COMMERCIAL CHARGE ACCOUNT, THE FOLLOWING ARE THE TERMS AND CONDITIONS REGARDING ALL PURCHASES. FOR THE COMPLETE CREDIT POLICY CLICK HERE.

1.) ACCEPTANCE.

2.) TERMS/PAYMENTS. (Net 30)

3.) CREDIT CARDS. Mastel Precision accepts all major credit cards.

4.) EXTENDED CREDIT ARRANGEMENTS.

5.) CHANGE IN TERMS.

6.) RETURNS: (Found Here)

7.) WARRANTY. (View PDF Version)

8.) TERMINATION OF THE AGREEMENT.

Download Application