Frequently Asked Questions you asked, we answered
How long will it take to repair my scalpel?
The turn-around time for repairs can vary depending on factors such as extent of damage and type of blade. In many cases, we can ship a scalpel back to you the day after we receive it. However, our diamond department will contact customers to discuss the extent of damage, cost of repair and delivery time.
Where can I find information on diamond and other instrument repairs?
Our Services page contains detailed information on our servicing process including information on:
- Instruments we repair
- Shipping tips and instructions
- An Electronic Repair Request Form
- And how we contact customers
For more details on Diamond Scalpel/Knife Repairs Click Here or on the Diamond Repairs heading on the services page.
Does Mastel have a DUNS # ?
Mastel’s Duns Number is DUNS # 789897865.
We are also CE-Listed and FDA Registered.
What Certifications and Licenses does Mastel have?
Mastel is CE listed and FDA registered.
ISO 13485 : 2016 (MDSAP Audit Model Edition 2)
DIN EN ISO 13485 : 2016 + AC : 2017-07
EN ISO 13485 : 2016 + AC : 2016
ISO 13485 : 2016
Mastel offers materials and workmanship warranties in the following categories. Visit our Product Warranties page for more information.
The following warranty is null and void if our products are serviced by any company other than Mastel Inc.
IN CONSIDERATION OF MASTEL PRECISION MAINTAINING A COMMERCIAL CHARGE ACCOUNT, THE FOLLOWING ARE THE TERMS AND CONDITIONS REGARDING ALL PURCHASES. FOR THE COMPLETE CREDIT POLICY CLICK HERE.