What is Mastel’s Annual Maintenance Program?
A diamond knife is an ophthalmologists most valuable surgical instrument for incisions. Mastel recommends annual cleaning and inspection of a diamond knife to extend its life by removing the saline and cellular buildup while also ensuring the epoxy integrity and diamond edge. This is why Mastel offers scalpel maintenance services (e.g. blade cleanings & inspections) and an Annual Maintenance Program for diamond scalpels.
We know what you are looking for, a precise edge to perform with as little resistance and best wound histology possible. Over time even a diamond can lose its edge. The epoxy that holds the blade into the mount will swell and lose integrity. The Mastel Annual Maintenance Program for Diamond Knives was developed so that surgeons can have confidence in the integrity of their diamond scalpels throughout every case.
Our Annual Maintenance Program includes the following:
- TWO FREE expert diamond cleaning and inspections per year ($200.00 value)
- 20% OFF repairs for ALL enrolled diamond scalpels (all brands eligible)
- 20% OFF per case for all Mastel Diamond Blade Cleaning Systems (plus shipping charges)
To sign up for the Annual Maintenance Program, please complete and submit the form below. Our Customer Service Representative is also happy to assist you with completing this form.
What if the surgeon uses a brand other than Mastel for diamond knives?
No worries! We offer this program to ensure that a surgeon’s diamond knife is well maintained, regardless of the brand. Time spent in the operating room needs to be well utilized and every second counts. With a dull or rough scalpel, the surgeon could be losing precious extra 15-30 seconds of stopping the incision leakage for every case.
While Mastel services all brands of diamond knives and blade types, our mission to help doctors find the best preforming scalpel is our passion. A Customer Service representative will reach out to you with a quote to fix your diamond knife but may also offer you a trade in option to a Mastel diamond knife at a discount.
What can I expect during the repair of a diamond scalpel?
The day we receive your scalpel, it is evaluated by our expert repair technicians. At Mastel our diamond technicians are renowned for their quality and quickness. After evaluation, our Customer Service team will personally reach out to you with a quote for the repair. When the quote is approved repairs of the diamond knife begin. Some repairs have reportedly been back in the surgeons skilled hands in less than 2 business days!
What can I expect from the cleaning and inspection of the diamond scalpel?
Although surgeons and/or their trusted staff clean and sanitize all instruments after every case, saline and cellular buildup will occur. To extend your diamond scalpel’s life, Mastel recommends annual cleaning and inspection. After we receive the scalpel, the diamond edges, holding epoxy and handle are cleaned. If we notice any problems or issues with the scalpel during inspection (the handle sticking or components broken), we will reach out to provide a quote for repair. You can expect your scalpel back in good as new condition, satisfaction guaranteed! [View our warranties]
What is the Diamond Blade Cleaning System that Mastel offers?
The Mastel Diamond Blade Cleaning System is the safest, and most efficient method for cleaning diamond knives after use. Individual kits may be used for an entire surgical day so the purchase of a case (24 each) would cover the surgeon for 24 surgical days. The foam material is excellent, non-shedding, and hygroscopic. The Non-toxic surfactant cleaning solution with the final rinse being clean water (99.99999% pure).
If you are enrolled in the Diamond Annual Maintenance Program for diamond knives, you can also save 20% on every case(24 pack) of the Diamond Blade Cleaning System.
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- Insert the soiled blade into the soft scrubbing cleaning pad.
- Work the blade in a cutting-like fashion to clean material from the blade surface.
(Repeat steps 1 and 2 until blade is clean when visually inspected, then proceed to step 3.) - Simply repeat steps 1 and 2 in both rinsing compartments and you’re finished.
Is The Annual Maintenance Program Right For You?
A diamond scalpel maintenance plan is a key factor in keeping your diamond scalpel in pristine condition. Mastel Surgical provides you with an opportunity to ensure the highest possible quality of care for the surgeons diamond scalpel with our Annual Maintenance Program. Our Annual Maintenance Program includes the following:
- TWO FREE expert diamond cleaning and inspections per year ($200.00 value)
- 20% OFF repairs for ALL enrolled diamond scalpels (all brands eligible)
- 20% OFF per case for all Mastel Diamond Blade Cleaning Systems (plus shipping charges)
For any other questions, comments, concerns contact a Mastel Customer Service Representative through our Contact Page.