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Frequently Asked Questions

Where can I find Use and Care Instructions (UCI)?

Please contact sales@mastel.com to request any copies of Use and Care Instructions.

Does Mastel offer repair services?

Yes we do! Our Repairs page contains detailed information on our diamond knife servicing process including:

  • What types of instruments we repair
  • Shipping tips and instructions
  • A Repair Request Form (PDF)
  • How we contact customers

Click here to access the Repairs page.

Does Mastel offer service programs?

Mastel offers an Annual Maintenance Program for enrolled scalpels with the following benefits:

  • 20% off Diamond Blade Cleaning Kits
  • 20% off Repairs
  • Servicing twice per year

For more information, visit our Annual Maintenance Program page.

How long will it take to repair my diamond knife/scalpel?

The turn-around time for repairs can vary depending on factors such as extent of damage and type of blade. In many cases, we can ship a scalpel back to you the day after we receive it. However, our diamond department will contact customers to discuss the extent of damage, cost of repair and delivery time.

What Certifications and Licenses does Mastel Surgical have?

Mastel Surgical has the following: